Knowledge base

An account (get started here), a SIP trunk from a phone provider so the AI has a line to call out on, and a list of the people you want to call. Most Australian VoIP providers sell SIP trunks; you pay them directly for call minutes.

There are no passwords. On the sign-in page, enter your email address and we email you a sign-in link. Open it and you are in.

On the Scripts page, describe your business, who you are calling and what a good outcome looks like. The AI writes a call script from that. Read it, change anything you like, and save. You can keep more than one script and see which works better.

Go to Leads and upload a CSV file (you can save one from Excel or Google Sheets). It needs a header row with at least a phone column. Optional columns include name, notes and priority. Phone numbers work best in international format, for example +61400123456. The Leads page has a sample file you can download.

Only inside the calling hours you set, worked out in each lead’s local time, so someone in Perth is not called at 8am Sydney time. Add blackout dates, such as public holidays, and no calls go out on those days.

One of your own numbers. Add the numbers your SIP trunk lets you use on the Caller IDs page and choose which to show. Only use numbers you are entitled to present.

The call is logged against the lead with its outcome (for example interested, call back, not interested), and, if recording is on, the recording and transcript. Follow-up sequences can then try again later automatically, for example “call again in two days, then once more”.

English, plus Spanish, French, Mandarin, Vietnamese, Italian, Greek and Arabic. Choose the language the AI should use, and it speaks and listens in that language.

Yes. The Monitor page shows calls as they happen, and Reports shows how calls went over time: who was called, who answered and how each call ended.

Yes, at the start of every call. It is built in and cannot be turned off. You can change the wording of the opening, but not remove the disclosure.

The AI politely ends the call and their number is added to your Do Not Call list automatically. Nobody in your account will call them again. You can also add numbers to the list yourself.

Not yet. If your calls are telemarketing calls, you are responsible for checking your list against the Australian Do Not Call Register before you upload it, and for any other rules that apply to your calls. Our Terms of Service set out your responsibilities.

Sign in and use the Pause page in your portal. Calling stops for your whole account until you resume it from the same page.

In Australia. Your leads, scripts, recordings and transcripts are stored on Australian infrastructure, and the speech recognition, voices and AI language model all run in Australian cloud regions. The Privacy Policy and Data Processing Agreement have the details.

A$49 a month, plus A$5 per hour of call time, measured per minute. Your SIP provider bills you separately for the calls themselves. See Pricing.

Calling pauses automatically until the card is updated. Nothing is deleted; calling resumes once payment goes through. Update your card from your billing page in the portal.

From the billing page in your portal, at any time. Cancellation takes effect at the end of the current billing month.